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Accounts

The account is a legal entity associated with services and payments. It supports an unlimited number of users, each with specific roles and access levels.

Managing user roles is essential for defining access levels within the account. The following are common user roles:

  • Owners - have full access to the account with user management capabilities

  • Managers - oversee operations without user management capabilities

Depending on the roles, users can manage the following options:

  • Secure the account with two-factor authentication and with SSH keys

  • Create contacts

  • Create API tokens for using the Public API

  • Interact with technical support by creating support tickets and managing access for the support team to the account

Accounts FAQ

To add a user to the account, you need to send a request from the primary account to sales@servers.com specifying your additional email. The credentials for access to the portal will be sent to the provided email.

How to create an account

Learn more on how to create an account

About account management

Learn more on account management, available services, and user roles

Working with account services

Learn more on how to work with account services and manage users

Account troubleshooting

Learn more on how to resolve common issues related to your account

IP allowlist

The IP allowlist is a feature that limits account access via the customer portal by allowing only specific networks. This option can only be managed by an account owner and doesn't restrict access to other systems other than the customer portal (for example, access to the public API will remain).