Born in 2018, Voiso was initially founded to create a powerful AI driven contact center software for businesses across the world seeking to enhance efficiency, automate, and optimize their contact center’s workflows. Expanding from a team of four to a force of over 300 people with six offices across the globe, Voiso has evolved beyond basic calls. It now enables businesses to better connect with their customers wherever they are in the world.
Voiso offers a suite of products designed to maximize a business’ efficiency and success with their outreach. Omnichannel, AI Speech Analytics, AI Predictive Dialler, Flow Builder and Real Time Dashboards all provide the tools needed to analyze conversations and performance, whilst allowing businesses to track their data with ease. According to Voiso, businesses using these products benefit from up to 400% more sales calls per hour and improves answer rates by 500%.
As Gregor Potocar, CRO of Voiso explains, the products that Voiso provides “go beyond the generic approaches of most contact center platforms”.
It stands out from others in the market by offering an affordable and reliable contact center solution that delivers robust inbound and outbound features, rapid setup (less than 24 hours), zero maintenance fees, and highly personalized user support.
“We differentiate ourselves by prioritizing and building solutions for the unique needs of each customer. Our commitment to the swift resolution of technical issues, combined with continuous innovation ensures that our clients have access to the best tools and support available. Our customers are our top priority, and we work diligently to address their needs and ensure they receive the highest level of care and attention in the industry.”
Contact center software is dependent on Voice over Internet Protocol (VoIP) technology and real-time data transfer. Disruptions such as high latency and periods of downtime can severely impact call quality and compromise user experience.
“Solid infrastructure allows us to maintain the high standards our clients expect, supporting uninterrupted operations and optimal performance.”
"We needed a solution that would provide low latency, high availability, and scalable server options to ensure our platform’s responsiveness and uptime, even as demand increased."
As a rapidly growing platform, Voiso was facing challenges in scaling their infrastructure whilst maintaining solid performance and reliability. Potocar explains:
“We needed a solution that would provide low latency, high availability, and server scalability to ensure our platform’s responsiveness and uptime, even as demand increased. We also wanted to ensure that any infrastructure solution we invested in would enable us to use our inhouse resource as efficiently as possible so that we can focus on growth.”
When looking at new infrastructure solutions and providers, Voiso had one key criteria: to continue to scale without any compromise to server performance or customer experience. To achieve this, they needed a provider who could not only meet their hardware requirements, but could also deliver an unmatched level of customer service.
“Before partnering with servers.com, we evaluated several other providers. However, these solutions either lacked the scalability we required or did not offer the level of performance and support necessary to meet our growing demands. We needed a provider that could grow with us, offering both flexibility and reliability, which we found in servers.com.”
"Our decision to partner with servers.com was made easy by their ability to provide some of the fastest and most reliable server solutions in the market."
Because of the specific requirements of VOIP, Voiso has always used dedicated servers for its clusters. The nature of VOIP demands a reliable, consistent environment that dedicated hardware is best suited to provide. But hardware is only as good as the service and support that surrounds it. It’s easy to plug in a rack of dedicated servers and hand over the password to a customer to manage.
Ensuring that hardware is configured to the best specification for a customer’s particular requirements or that someone is available if something goes wrong is what really makes a difference to a client-provider relationship. And why Voiso chose to work with servers.com over other bare metal providers.
“While this isn’t our first experience with bare metal servers, working with servers.com has certainly been one of the most advanced experiences. Their powerful portal, assistive support and the proactive nature of their team set them apart. I truly believe that any technical goal we might have could be achieved with servers.com.”
“Their team was exceptionally helpful, guiding us through the installation of our bare metal servers, which are the foundation of everything we do. The process was smooth, and their support ensured that our setup was optimized from the start. While we didn’t require support migrating, I believe that any migration would be smooth given the level of support provided by the servers.com team.”
“Our account manager has been available 24/7 and consistently goes above and beyond to assist us. This level of dedication made it an easy choice for us, and working with the servers.com team has been a positive experience.”
That experience has been further enhanced by the quality and delivery of the product in important locations around the world.
“Before choosing servers.com, we evaluated several aspects, including the need for a robust network, the locations available, the flexibility of the services offered, and of course support and pricing. servers.com stood out thanks to its excellent network, which has multiple connections at each location and leverages top-tier providers, overall service stability, its well-distributed data center locations and the excellent support.”
“Our decision to partner with servers.com was made easy by their ability to provide some of the fastest and most reliable server solutions in the market. Their infrastructure met our critical performance, scalability, and support needs, making them the ideal partner to power our platform.”
"Their support is responsive and knowledgeable, and they are always available to assist with any issues or questions that arise. Their proactive approach to customer service has made them a trusted partner in maintaining our infrastructure’s performance and reliability."
Building a bare metal infrastructure environment with servers.com has given Voiso a springboard to continue their global growth and scalability, confident that they have the right hardware and support by their side.
“As we continue to expand our platform and reach new markets, servers.com will play a crucial role by providing the scalable and reliable server solutions we need to support our growth. Their support is responsive and knowledgeable, and they are always available to assist with any issues or questions that arise. Their proactive approach to customer service has made them a trusted partner in maintaining our infrastructure’s performance and reliability.”
“We plan to explore additional services and innovations that servers.com can offer to further enhance our platform's capabilities.”
Considerable thanks to Gregor Potocar for sharing the Voiso x servers.com story.
