Billing

Cloud servers are a postpaid service with hourly and monthly billing. The hourly option is advantageous for partial use of the cloud server, while the monthly option is beneficial for cloud servers that operate continuously throughout the month. To start using the service, ensure you have an active payment method, such as a linked credit card, or add a payment method during the checkout process. Payment by wire transfer does not require adding a payment method.

The following services are billed hourly:

1. Paid operating systems (e.g., Windows)

2. Volumes (not available for all locations)

Snapshots, backups, and images are stored in cloud storage and are billed according to cloud storage tariffication. The cost depends on the amount of storage (in GB) per month. For more information, refer to the article cloud storage billing.

Cloud compute services are listed in aggregate format on the issued invoice, with all compute resources and their costs combined into a single line per cloud region. For more detailed information on billing and charges, refer to the article About billing.

Traffic

Each tariff plan includes a certain amount of traffic, which is specified on the order page. Any overage beyond the plan will be included in the invoice at the end of the month. Information about overages can be found in the reports section on customer portal.

Traffic for cloud servers is aggregated within a single cloud region zone. This means that the total volume of included traffic across different servers in any proportion is accounted for within one cloud region zone. For example, there are two servers in Dallas: SSD.30 and SSD.50 with 2048 GB and 3072 GB of included traffic respectively. In this case, up to 5120 GB in total can be used on both servers without overage in that cloud region zone. Although formally, SSD.30 may have consumed more traffic than included in its plan. However, if the servers are used for less than a full month, the amount of included traffic will be provided proportionally to the time the servers are active.

Traffic between cloud servers and cloud storage is charged since it passes through the public network. A direct GPN connection between cloud servers and cloud storage is not available.

Please note that the Amsterdam location consists of four zones, in which traffic is aggregated separately, although these zones are in the same location.

Cancellation terms

The service can be canceled anytime by being removed. The billing stops at the end of the cancellation hour. The hour when a service was canceled is billed completely. Please note, switching off a server doesn't imply its cancellation.

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