About billing

Tarification

We provide services that are billed in advance as well as services that are billed per usage within the billing period. 

Types of billing services

Pre-paid services are billed in advance for the upcoming month. Billed per usage services are calculated based on actual usage for the previous month.

Pre-paid services:

• Dedicated servers and all their components

• Dedicated server racks

• Uplinks of dedicated servers

• Any additional equipment

• All licenses

Services billed per usage:

• Additional IP addresses and network

• L2 segment

• Load balancers traffic

• Firewall traffic

• Cloud servers

• Cloud storage

• Traffic overuse exceeding the included bandwidth in the dedicated or cloud server package

Billing period

The billing period is one calendar month. The services usage cost is calculated and added to the invoice during the billing period. Invoices are issued on the first day of each month, regardless of the order date. It is valid for both pre-paid payments and payments based on actual usage.

When the services ordered on a date other than the first day of the month, a partial billing period is used for tarification. Pre-paid services ordered in the previous month will be billed for the entire usage period plus the advance payment for the upcoming month. Services billed per usage will be billed for the entire usage period only.

Pre-paid services example

If a dedicated server has been ordered on January 15, the invoice will be calculated on February 1. It will include the charge for using the server from January 15 to January 31 and the charge for the whole next month.

Services billed per usage example

If a dedicated server has been ordered on January 15, the invoice will be calculated on February 1 and will include the charge for using the server from January 15 to January 31.

Currency

We offer services in different locations, and the cost of the services is expressed in the respective currency of the location:

• Locations in the EU and UK use the Euro (EUR)

• Locations in the USA use the US Dollar (USD)

• Locations in Singapore use the Singapore Dollar (SGD)

• Locations in Hong Kong use the Hong Kong Dollar (HKD)

The invoice currency corresponds to the payment currency selected during account registration in the customer portal before the first transaction. It is specified in the Account settings under the Currency field. This may differ from the service currency. In such cases, a conversion to the account currency will occur based on the exchange rate.

After the first transaction in the customer portal, changing the account currency is only possible by contacting technical support.

Exchange rates

The cost of billing services in currencies other than payment currency will be converted with the exchange rate on the first day of the previous calendar month.

For example, the invoice dated February 1 will use the currency exchange rate of January 1. The specific exchange rates will be indicated in the invoices.

VAT

A Value Added Tax (VAT) is a consumption tax levied on selling goods/providing services in the European Union, the United Kingdom, and the United States. VAT is not included in the service prices listed on the servers.com website or in the portal at portal.servers.com. This is because the tax rate depends on the account owner's country of residence and is automatically calculated based on the provided billing address. The tax rate does not depend on the service location.

Value Added Tax (VAT) is not charged if the account owner has provided us with a valid VAT number by entering it in the Account settings of the customer portal.

Invoices

The invoice is a document that lists the servers.com billing services that have been used and ordered within a billing period. 

Invoices are automatically generated on the first day of each month. The invoice includes all billing services consumed during the billing period, each listed as a separate line item and categorised as either pre-paid services or services billed per usage. Both types of services can be determined by the dates in the Period column on the invoice.

The invoice includes the following information:

• Billing period

• Due date

• Relevant service usage information:

• Start date

• End date

• Service type

• Quantity of units (may be represented as units or traffic)

• The price for the usage period in the service currency and in the final invoice currency

• Account owner details provided by them

• servers.com company details issuing the invoice

• Tax rate, if applicable

• Conversion rates, if applicable

• Total amount to be paid

• Bank details for payment

Invoice issuance stages

A pending invoice (pro forma) is a preliminary invoice that is generated automatically for the following month before the official invoice is issued. It can be found in the customer portal → Billing → Invoices if upcoming period is selected. This helps to track changes in the upcoming billing period due to ordering new billing services or cancelling existing ones.

A pending invoice is not a legally binding document and can be modified before the official invoice is issued.

An invoice is an officially issued invoice that must be paid by the due date specified in it. It has three statuses:

• Outstanding – an invoice issued for payment

• Paid – an invoice that has been fully paid after processing and acceptance of the payment

• Outdated – an overdue invoice, to be paid as soon as possible

Payment methods

A payment method is the method used to pay for the billing services. We offer our clients various payment methods:

• Debit or credit card, physical or virtual

• PayPal

• Wire transfer

Paying by card or PayPal are the most convenient ways to pay for services. These methods allow for instant service ordering and payment, as well as automatic and immediate processing of recurring payments, ensuring uninterrupted service. 

At the beginning of each month, funds will be automatically withdrawn as recurring payments from the account balance after the invoice is issued. If there are insufficient funds, the payment will be withdrawn from the linked payment method, specified on the payment methods page of the customer portal.

However, if you prefer to make payments via wire transfer, you should contact customer support before ordering any services. They will explain the process and assist with the organizing of transfers.

Payment rules and deadlines

Paying invoices for billing services are subject to certain rules and company policies.

• When ordering a dedicated server, the account balance must cover the monthly rental cost. Subsequent payments will be automatically charged to the account balance or the linked payment method.

• When ordering a cloud server, a payment card must be linked to your account. Prepayment for cloud server usage is not required.

The payment term is five days from the invoice date, meaning payment is due by the 5th of the current month. If you encounter difficulties paying the invoice on time, please contact the support team for assistance. We do not block services without prior notice. 

In the event of a delayed payment or an outstanding balance more than 14 days after the invoice date, a late fee may be applied. In such situations, the billing department will contact the customer or their account manager (if any) in advance to address the payment issues. If payment is not made or communication is ignored, servers.com reserves the right to suspend services without further notice. Services will remain suspended until full payment is received.

For more detailed information, please refer to general terms and conditions.

Billing contact

By default, all notifications, including billing-related ones, will be sent to the email address provided during account registration. If you need to add additional contacts for billing notifications, you can do so in the customer portal.

The billing contact is an email address used to receive important notifications related to finances.

The billing contact receives:

• Notification of issued invoice

• Payment confirmation

• Notification of account balance top-up

• Reminder for upcoming payment due date

• Notification of overdue invoice

• Service suspension warning due to non-payment

• Notification of created credit note

Please note that billing contacts do not have access to the account or invoices; they will only receive notifications.

If you want them to access customer portal, you can grant access with User Management.

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